Right of Withdrawal – Information on Withdrawal at Primex

The right of withdrawal informs you about your legal rights when canceling an order at Primex. On this page, you will find all important information regarding the right of withdrawal, the withdrawal period, the exercise of withdrawal, as well as the conditions and deadlines according to legal provisions. This provides you with a transparent overview of the process and applicable regulations.

Here you will learn how to exercise your right of withdrawal within the statutory period of 14 days and what options are available for submitting your declaration of withdrawal. You will also find information on the consequences of withdrawal, the refund of payments already made, the return of goods, and any return costs incurred. Additionally, a sample withdrawal form is available for you to use for your withdrawal.

Please note that the right of withdrawal does not apply to individually manufactured or personalized products that have been custom-made according to your specifications. These include, for example, custom-made textile tension frames, fabric banners, acoustic pictures, or other customer-specific solutions. The statutory exceptions to the right of withdrawal remain unaffected.

Primex places great importance on transparency and customer-oriented service. On this page, you will find all relevant information about the right of withdrawal clearly summarized so that you can inform yourself at any time about your rights, deadlines, and the withdrawal process. This way, you can quickly find the relevant information and know what steps are required in case of withdrawal.