Primex GmbH

Senefelder Straße 12

63456 Born

Germany

                                          

E-mail	info@primex-world.com
Telefon	(+49) 6181 6716 0
Handelsregister	Hanau District Court, HRB 4385
Sales tax ID no.	DE113557735
Management	Dagmar Mohaupt, Dr. Wolfgang Bochtler

 

 

Status: May 2026

 

Note on the modular structure of these terms and conditions

These General Terms and Conditions are modular in structure. They contain general provisions that apply to all contractual relationships with Primex GmbH, as well as special provisions for individual customer groups and sales channels.

Part 1 It contains regulations that apply to all customers, regardless of whether the contract is concluded via the online shop, by email, by telephone, in writing, in the field, in project business or by any other means.

Part 2 It contains supplementary and partially differing special regulations for entrepreneurs as defined in Section 14 of the German Civil Code (BGB), legal entities under public law, and special funds under public law. These regulations apply in particular to traditional commercial transactions, project-based business, custom-made products, production, and drop shipments in commercial transactions.

Part 3 This section contains special provisions for consumers as defined in Section 13 of the German Civil Code (BGB) and for orders placed via the online shop. If a business customer places an order via the online shop, the consumer-specific provisions of this section do not apply; the business customer provisions in Part 2 apply instead.

Where individual provisions expressly apply only to businesses, consumers, or online shop orders, this is clearly indicated in the respective clause. General provisions apply supplementarily unless a more specific provision exists for a particular customer group or sales channel. In case of conflict between general provisions and specific provisions for a particular customer group or sales channel, the specific provisions shall prevail.

Individual agreements, written offers, order confirmations, project contracts, specifications of services or other individual contractual agreements always take precedence over these terms and conditions.

Part 1 - General provisions for all customers and distribution channels

1.1 Scope, customer base and ranking

1.1.1 These General Terms and Conditions apply to all offers, deliveries, services and contractual relationships of Primex GmbH, Senefelder Str. 12, 63456 Hanau, Germany, regardless of whether the contract is concluded via the online shop, by e-mail, by telephone, in writing, in the field, in project business or by any other means.

1.1.2 Primex GmbH primarily supplies businesses as defined in § 14 of the German Civil Code (BGB). Insofar as contracts are concluded with consumers as defined in § 13 of the German Civil Code (BGB), the mandatory statutory consumer protection regulations apply additionally and take precedence.

1.1.3 Individual agreements, written offers, order confirmations, project contracts, specifications, or special arrangements take precedence over these General Terms and Conditions. In case of doubt, the order confirmation from Primex GmbH is decisive.

1.1.4 These terms and conditions apply to deliveries within Germany, to other EU member states and to third countries, unless mandatory legal provisions stipulate otherwise.

1.2 Offers, conclusion of contract and contract storage

1.2.1 Product presentations, catalogs, price lists, websites, online shop content, presentations, samples, renderings and other advertising materials do not constitute a legally binding offer, but rather an invitation to place an order or make an inquiry.

1.2.2 A customer's order constitutes a binding offer to conclude a contract unless it is expressly non-binding. Acceptance by Primex GmbH occurs in written form, through express order confirmation, delivery, or other unambiguous declaration of acceptance. The currently valid General Terms and Conditions are sent to the customer with the order confirmation. For orders placed via the online shop and for consumers, the contract conclusion procedures specified in the respective ordering process take precedence.

1.2.3 The content and scope of the contract are governed by the order confirmation or, in the case of online shop orders, the order confirmation, as well as the products, quantities, prices, delivery conditions, technical specifications and other contractual components mentioned therein.

1.2.4 The contract language is German. Translations, product information in other languages, or communication in other languages are provided for informational purposes. In case of discrepancies, the German version shall prevail, unless mandatory consumer protection law dictates otherwise.

1.3 Prices, VAT, terms of payment and creditworthiness

1.3.1 For deliveries outside of Germany, additional taxes, customs duties, import taxes, bank charges, exchange rate costs, or other country-specific costs may apply. These are borne by the customer unless expressly agreed otherwise and to the extent permitted by law.

1.3.2 Unless otherwise agreed, invoices are due for payment immediately without deduction. The payment methods and payment deadlines specified in the order confirmation or online shop apply.

1.3.3 In cases involving custom-made products, project orders, or initial orders where there is an increased risk of procurement, production, or failure, Primex GmbH is entitled to demand a reasonable down payment, partial payment, or advance payment; the amount is determined by the scope of the preliminary work and the respective risk. This applies to consumers only if the payment obligation and its amount were clearly and comprehensibly stated or expressly agreed upon before the conclusion of the contract.

1.3.4 Primex GmbH may conduct credit checks or obtain information from credit agencies, provided there is a legal basis for doing so or the customer has given their consent. Details can be found in the privacy policy.

1.4 Product details, technical specifications, samples and tolerances

1.4.1 Product specifications, illustrations, technical data, light and sound values, and dimensions serve only as descriptions and are binding only if they have been expressly agreed upon in writing or in the contract as binding specifications. Commercially acceptable or production-related deviations in color, surface texture, LED color temperature, brightness, light effect, acoustic characteristics, dimensional accuracy, or material batches do not constitute a defect only if they do not significantly impair the contractually stipulated, objective function. Mandatory statutory warranty rights remain unaffected for consumers.

1.4.2 Technical changes, further developments, design changes and production-related adjustments are reserved, provided they are reasonable for the customer and do not violate any expressly agreed quality.

1.5 Special designs, customer-specific products and approvals

1.5.1 Custom-made products are, in particular, goods that are manufactured, cut, printed, configured or adapted according to customer specifications, individual dimensions, shapes, colors, materials, surfaces, technical specifications, print data, motifs, logos, files or other customer-specific requirements.

1.5.2 By approving drawings, print data, layouts, dimensions, or technical specifications, the customer confirms their accuracy and suitability for the intended purpose, unless a separate review by Primex GmbH has been expressly agreed upon. This applies to consumers only if they have been clearly informed of the significance of the approval before granting it and if mandatory legal rights remain unaffected.

1.6 Customer data, print data, content and third-party rights

1.6.1 The customer is responsible for the accuracy, completeness, technical usability, and legality of the content, files, print data, logos, designs, dimensions, texts, and other materials they provide. The customer must ensure that the use of this content is permissible under the contract and does not infringe upon the rights of third parties.

1.6.2 The customer is obligated to maintain their own backup copies of all files, print data, logos, texts, designs, technical specifications, and other digital content transmitted to Primex GmbH. Primex GmbH is not obligated to permanently archive such customer data unless expressly agreed upon. The liability of Primex GmbH remains unaffected in accordance with the liability provisions of these Terms and Conditions.

1.6.3 Primex GmbH is not obligated to review content provided by the customer for content or legal compliance before executing the order.

1.6.4 Primex GmbH may refuse orders or suspend processing if there are concrete indications of illegal content, copyright infringements, export bans, or other legal obstacles. If a contract has already been concluded, Primex GmbH may withdraw from or terminate the contract in accordance with statutory provisions if its continuation is unreasonable for Primex GmbH.

1.7 Delivery, partial deliveries, shipping and international deliveries

1.7.1 Deliveries are made within Germany, within the European Union and internationally by agreement and subject to export, customs, sanctions and product safety restrictions.

1.7.2 Delivery times begin at the earliest after all technical and commercial details have been fully clarified, required documents, approvals and agreed advance payments have been received, and after order confirmation.

1.7.3 Delivery dates are only binding if they have been expressly confirmed as binding. Non-binding delivery information is for guidance only.

1.7.4 Change requests initiated and attributable to the customer, lack of cooperation, delayed approvals or subsequent project changes may appropriately affect delivery times and prices.

1.7.5 Unless expressly agreed otherwise, delivery is made to the curb (i.e., at ground level in front of the specified delivery address; transport into the building or to a specific floor is not included). The customer is responsible for ensuring that delivery to the agreed location is possible without any obstacles; any additional costs incurred due to difficult delivery, lack of access, or improper acceptance shall be borne by the customer, unless Primex GmbH is responsible for such circumstances. Assembly, installation, connection, cabling, or setup are only included if expressly agreed upon. For deliveries by freight carrier, the carrier may contact the customer to arrange a delivery date. This only applies to consumers if the consumer was clearly informed about the delivery conditions and any additional costs before the conclusion of the contract, or if the additional costs are due to circumstances for which the consumer is responsible after the conclusion of the contract.

1.8 Self-supply, force majeure and delivery delays

1.8.1 Delivery and performance obligations are subject to the condition that Primex GmbH itself receives proper and timely delivery, provided that a congruent hedging transaction exists and Primex GmbH is not responsible for the non-delivery. With respect to consumers, this applies only to the extent that the legal requirements are met and the consumer's statutory rights, in particular rights of withdrawal and refund, are not restricted.

1.8.2 In the event of force majeure or disruptions in self-supply through no fault of either party, delivery and performance deadlines shall be extended by the duration of the disruption plus a reasonable start-up period. If the disruption lasts longer than six weeks, both parties are entitled to withdraw from or terminate the contract with respect to the unfulfilled portion, to the extent permitted by law; services already rendered will be compensated accordingly. This includes, in particular, supply chain disruptions, raw material shortages, transport and customs delays, strikes, official actions, energy shortages, cyberattacks, IT failures, pandemics, war, sanctions, natural disasters, fire, or similar events.

1.8.3 Primex GmbH will inform the customer immediately of any significant delays and their expected impact.

1.8.4 Claims for damages due to delay exist only in accordance with the statutory provisions and the liability regulations of these terms and conditions.

1.9 Retention of title

1.9.1 Delivered goods remain the property of Primex GmbH until full payment of the respective purchase price.

1.9.2 Pledging, assignment by way of security, or other dispositions in favor of third parties are inadmissible as long as the retention of title remains in effect. Primex GmbH must be informed immediately of any third-party claims.

1.10 Intellectual Property, Documents and Confidentiality

1.10.1 Primex GmbH reserves all ownership, copyright and usage rights to offers, concepts, drawings, visualizations, renderings, technical documents, plans, documentation, files, calculations and other documents.

1.10.2 Documents, concepts, and technical documentation may only be used for the purpose of fulfilling the contract. Disclosure to third parties is only permitted with the prior consent of Primex GmbH, unless mandatory law stipulates otherwise.

1.11 Warranty rights / Warranty

1.11.1 Warranty claims do not apply to damage or deviations that occur after the transfer of risk due to improper use, unsuitable storage, improper assembly by the customer or third parties, subsequent unauthorized modifications, or technically unsuitable specifications provided by the customer, provided that Primex GmbH is not responsible for these circumstances. Mandatory statutory rights of consumers, in particular statutory rules regarding the burden of proof, remain unaffected.

1.12 Technical consulting, planning and project responsibility

1.12.1 Technical recommendations, product information, planning support, lighting calculations, visualizations, simulations, renderings, or other consulting services are provided to the best of our knowledge based on the information provided by the customer. If a separate planning or consulting service is expressly agreed upon, its scope is governed by the respective agreement.

1.13 Liability

1.13.1 Primex GmbH is liable without limitation in cases of intent and gross negligence, in cases of culpable injury to life, body or health, under the Product Liability Act and to the extent of expressly assumed guarantees.

1.13.2 In cases of slight negligence in the breach of essential contractual obligations, Primex GmbH shall be liable in accordance with statutory provisions for the typical, foreseeable damage. Further limitations of liability shall only apply if they are effectively agreed upon in these Terms and Conditions and are legally permissible. Mandatory statutory rights of consumers remain unaffected.

1.13.3 The limitations of liability also apply in favor of legal representatives, employees, agents and other representatives of Primex GmbH.

1.14 Data protection

1.14.1 Primex GmbH processes personal data in accordance with the General Data Protection Regulation, the Federal Data Protection Act and the separate data protection declaration.

1.14.2 Information regarding credit checks, payment service providers, shipping service providers, contact forms, customer account, newsletter, cookies and tracking must be provided in the privacy policy and, where applicable, in the cookie/consent banner.

1.15 Export control, sanctions, customs and product safety

1.15.1 Deliveries and services are subject to applicable export control, sanctions, customs, embargo and product safety regulations.

1.15.2 Delays due to required export control checks, permits, customs clearances or official measures will extend delivery deadlines appropriately, provided that Primex GmbH is not responsible for the delay.

1.16 Applicable Law and Final Provisions

1.16.1 The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). With respect to consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.

1.16.2 Should individual provisions of these Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The statutory provisions shall apply in place of the invalid provision.

Part 2 - Special regulations for entrepreneurs / B2B customers

2.1 Scope, customer base and ranking

2.1.1 These terms and conditions also apply to future business relationships with entrepreneurs, without Primex GmbH having to refer to them again.

2.1.2 Any differing, conflicting, or supplementary terms and conditions of the customer shall only apply if Primex GmbH has expressly agreed to their validity in writing. This also applies if Primex GmbH delivers or performs services with knowledge of such terms and conditions.

2.2 Offers, conclusion of contract and contract storage

2.2.1 The contractor must immediately check the order confirmation for completeness and accuracy, in particular regarding dimensions, quantities, designs, technical specifications, delivery terms, and prices, and must notify the contractor of any obvious discrepancies in writing within 48 hours. If notification is not given in a timely manner, the order confirmation is deemed approved, unless mandatory law stipulates otherwise.

2.3 Prices, VAT, terms of payment and creditworthiness

2.3.1 Prices quoted to businesses are net prices, excluding statutory VAT, packaging, shipping, insurance, customs duties, import taxes and other country-specific charges, unless otherwise agreed.

2.3.2 In the event of late payment, Primex GmbH may withhold further deliveries or services, suspend ongoing productions, deliver only against prepayment, claim statutory default interest and damages for delay, and declare outstanding receivables due immediately, insofar as this is legally permissible.

2.3.3 The entrepreneur may only offset claims that are legally established, undisputed, or acknowledged by Primex GmbH. Rights of retention exist only to the extent that they are based on the same contractual relationship.

2.4 Product details, technical specifications, samples and tolerances

2.4.1 The entrepreneur is responsible for checking, or having checked, the suitability of the products for the intended technical, structural, static, electrical, legal and economic purpose.

2.5 Special designs, customer-specific products and approvals

2.5.1 For custom-made products, returns, exchanges or cancellations are excluded after production approval, unless Primex GmbH expressly agrees or a legal entitlement exists.

2.5.2 Additional costs and delays due to subsequent changes, lack of cooperation, delayed approvals or incorrect customer data shall be borne by the entrepreneur, insofar as Primex GmbH is not responsible for these circumstances.

2.6 Customer data, print data, content and third-party rights

2.6.1 The entrepreneur shall indemnify Primex GmbH against claims by third parties arising from a culpable breach of the obligations under clause 1.6, including reasonable costs of legal defense.

2.7 Delivery, partial deliveries, shipping and international deliveries

2.7.1 Primex GmbH is entitled to make partial deliveries and issue partial invoices, provided this is reasonable for the entrepreneur.

2.7.2 Unless otherwise agreed in writing, delivery in commercial transactions is ex works Primex GmbH (FCA Primex GmbH, Hanau, Incoterms® 2020). For international deliveries, the Incoterms expressly agreed upon at the time of contract conclusion apply in accordance with the separate delivery terms of Primex GmbH (Incoterms document); if no Incoterms agreement is reached, the statutory provisions or the delivery terms stated in the offer or order confirmation apply.

2.8 Self-supply, force majeure and delivery delays

2.8.1 If an event of force majeure or a disruption in self-supply through no fault of either party lasts longer than six weeks, or if the performance of the contract is significantly impeded or rendered impossible, both parties are entitled to withdraw from or terminate the contract with respect to the unfulfilled portion, to the extent permitted by law. Services already rendered must be compensated.

2.9 Transfer of risk and transport damage

2.9.1 Unless expressly agreed otherwise under Incoterms (e.g. CPT, DAP), the risk of accidental loss or accidental damage passes to the entrepreneur no later than upon handover to the freight forwarder, carrier, parcel service or other transport service provider.

2.9.2 Any visible transport damage, incorrect deliveries, or quantity discrepancies must be reported immediately, ideally within 48 hours, in writing and preferably with photographic evidence. The obligation to inspect and report defects pursuant to Section 377 of the German Commercial Code (HGB) remains unaffected.

2.10 Retention of title

2.10.1 The delivered goods remain the property of Primex GmbH until all outstanding claims against the buyer, including balance claims from ongoing business relationships, have been fully settled.

2.10.2 The buyer is entitled to resell the goods subject to retention of title in the ordinary course of business; however, the buyer hereby assigns to Primex GmbH, as security, all claims arising from such resale up to the amount of the outstanding receivables. Primex GmbH accepts this assignment.

2.10.3 If the buyer processes or combines the goods subject to retention of title with other items, Primex GmbH acquires co-ownership in proportion to the invoice value of the goods subject to retention of title to the value of the other processed items; the rights and obligations of the parties are governed in this respect by the statutory provisions.

2.11 Intellectual Property, Documents and Confidentiality

2.11.1 The company will treat all non-public technical, commercial, and project-related information as confidential. Primex GmbH may claim compensation for any damages resulting from culpable unauthorized use or disclosure.

2.12 No right of withdrawal for entrepreneurs / Returns and cancellations

2.12.1 Businesses are not entitled to a statutory right of withdrawal. Returns, cancellations, or goodwill arrangements require a separate agreement.

2.13 Warranty rights / Warranty

2.13.1 For business customers, the limitation period for claims based on defects in newly manufactured goods is one year from the transfer of risk, unless a longer mandatory period applies. This reduction does not apply to claims for damages based on intent, gross negligence, injury to life, body or health, under the Product Liability Act, in cases of fraudulently concealed defects, to the extent of expressly assumed guarantees, or to goods that, according to their customary use, have been used for a building and have caused its defectiveness. The statutory provisions regarding recourse (§§ 445a, 445b, 478 of the German Civil Code) remain unaffected.

2.13.2 Used goods are sold to businesses excluding any liability for defects, to the extent permitted by law. This exclusion does not apply in cases of intent, gross negligence, injury to life, body or health, warranties, or mandatory product liability.

2.13.3 In the case of justified defects, Primex GmbH will initially, at its own discretion, remedy the defect by repair or replacement. If the remedy fails or is unreasonable, the statutory rights apply.

2.14 Technical consulting, planning and project responsibility

2.14.1 Unless expressly agreed otherwise in writing, Primex GmbH assumes no independent responsibility for architectural design, structural engineering, permitting, assembly, specialist planning, or project success. The contractor remains responsible for verifying the structural, static, electrical, technical, legal, and functional suitability of the products, as well as for obtaining necessary permits, tenders, assembly planning, site-specific requirements, and compatibility with third-party systems.

2.15 Liability

2.15.1 Primex GmbH's liability to businesses for slightly negligent breaches of essential contractual obligations is limited to the typical, foreseeable damages. Essential contractual obligations are those obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the business may regularly rely.

2.15.2 Furthermore, Primex GmbH excludes liability to businesses for slight negligence. To the extent permitted by law, this exclusion specifically includes claims for indirect damages, production downtime, business interruption, lost profits, loss of use, data loss, financing costs, and reputational damage.

2.15.3 The foregoing limitations of liability do not apply in cases of intent or gross negligence, in cases of culpable injury to life, body or health, under the Product Liability Act, to the extent of expressly assumed guarantees, and in other cases of mandatory statutory liability.

2.16 Export control, sanctions, customs and product safety

2.16.1 The entrepreneur undertakes not to resell, deliver or use products in countries, to persons, organizations or for purposes that would violate export control, sanctions or embargo regulations.

2.17 Applicable Law, Jurisdiction and Final Provisions

2.17.1 For all disputes with entrepreneurs, legal entities under public law, or special funds under public law, the exclusive place of jurisdiction is, to the extent legally permissible, the registered office of Primex GmbH in Hanau. Primex GmbH may also bring legal action against the customer at the customer's general place of jurisdiction.

Part 3 - Special regulations for consumers and for orders via the online shop

3.1 Scope, customer base and ranking

3.1.1 These terms and conditions will only become part of the contract with consumers if the consumer has been informed of them in a reasonable manner before the conclusion of the contract, has had the opportunity to take note of them, and has agreed to their validity.

3.1.2 The provisions of this section apply to consumers and, where expressly referred to the online shop, to orders placed via the online shop. If a business customer places an order via the online shop, the consumer-specific provisions of this section do not apply; the business customer provisions in Part 2 apply in addition.

3.2 Online shop ordering process, contract conclusion and contract storage

3.2.1 In the online shop, customers can initially place selected products in their shopping cart without obligation and review and modify their entries at any time before submitting a binding order using the correction tools provided in the ordering process. Only by clicking the order button does the customer submit a binding offer to conclude a purchase agreement.

3.2.2 For orders placed through the online shop, Primex GmbH accepts the customer's offer within two business days of receiving the order, in particular by express order acceptance or shipping confirmation, delivery of the goods, or by processing the payment transaction through the selected payment service provider, provided that this clearly constitutes a declaration of acceptance under the circumstances. The automatically sent order confirmation merely documents the receipt of the order and does not itself constitute a declaration of acceptance unless it is expressly designated as such.

3.2.3 Consumers are requested to check their order or order confirmation promptly and report any apparent errors. This does not affect the consumer's statutory rights.

3.2.4 The contract text, including order details and terms and conditions, is stored according to the technical functions of the online shop and sent to the customer by email or in another durable format. If the online shop provides a customer account, the customer can view their orders and contract details there. Regardless, the customer will receive the order details and these terms and conditions in written form, in particular by email, after conclusion of the contract. The current version of the terms and conditions is available on the website.

3.2.5 The contract language available for concluding contracts in the online shop is German. Other contract languages only apply if they are expressly offered in the online shop. In case of discrepancies, the German version prevails, unless mandatory consumer law dictates otherwise.

3.3 Prices, payment methods, payment service providers and creditworthiness

3.3.1 For consumers, prices include statutory VAT and exclude shipping costs, which are shown before the order is placed.

3.3.2 The online shop offers the payment methods specified during the ordering process, in particular prepayment, credit card, PayPal, and Klarna payment methods, where offered. If external payment service providers are involved, their terms of use and payment conditions also apply, and the customer will be notified of these during the ordering process. Certain payment methods, especially purchase on account or installment payment via Klarna, may require a successful address and credit check and may only be available to certain customer groups, particularly consumers.

3.3.3 Information on the processing of personal data by payment service providers, in particular in connection with credit checks, can be found in the privacy policy and the information provided during the ordering process.

3.3.4 In cases of payment default by consumers, the statutory regulations apply. Delivery or performance obligations may only be withheld in accordance with statutory rights.

3.4 Product details, technical specifications, samples and tolerances

3.4.1 Consumers are subject to the statutory regulations regarding the agreed and objective quality of the goods. Consumer rights in the event of defects remain unaffected.

3.5 Special designs, customer-specific products and approvals

3.5.1 For custom-made and customer-specific products, the right of withdrawal may be excluded in accordance with clause 3.11. Statutory warranty rights remain unaffected.

3.5.2 Consumers will only be charged additional costs due to subsequent change requests if a clear agreement has been reached regarding this before the change is carried out.

3.6 Customer data, print data, content and third-party rights

3.6.1 Consumers are liable under the statutory regulations if they culpably provide unlawful content or files.

3.7 Delivery, partial deliveries, shipping, parcel lockers and international deliveries

3.7.1 The available delivery countries, delivery times, and shipping methods are specified in the online shop or as agreed upon individually. Deliveries to other countries or using alternative shipping methods are only possible if offered in the online shop or agreed upon individually.

3.7.2 Partial deliveries to consumers are only made to the extent that they are reasonable; additional shipping costs will only be incurred by the consumer if expressly agreed.

3.7.3 Delivery will be made by mail to the delivery address specified during the ordering process. Self-collection is only possible if explicitly offered or agreed upon. Deliveries to parcel lockers are not possible unless otherwise specified during the ordering process.

3.7.4 In addition to these General Terms and Conditions, the shipping conditions published in the online shop apply, which specify in particular delivery times, shipping costs, shipping methods (parcel/freight forwarding), curbside delivery, and information on transport damage. For consumers, the statutory rules on delivery and transfer of risk apply, irrespective of Incoterms, insofar as mandatory consumer law applies.

3.8 Self-supply, force majeure and delivery delays

3.8.1 Consumers have rights of withdrawal and compensation in accordance with statutory regulations. Payments already received for services not rendered will be refunded.

3.9 Transfer of risk and transport damage

3.9.1 For consumers, the risk passes to them only upon delivery of the goods to the consumer or an authorized recipient. This does not apply if the consumer has commissioned the carrier themselves without Primex GmbH having designated them.

3.9.2 Consumers are requested to report any visible transport damage as soon as possible so that claims against transport service providers can be secured. Failure to do so will not affect statutory warranty rights.

3.10 Intellectual Property, Documents and Confidentiality

3.10.1 Consumers may only use documents and information in accordance with legal regulations and within the scope of the agreed contractual purpose.

3.11 Right of withdrawal for consumers

3.11.1 Consumers have a statutory right of withdrawal in the case of revocable distance contracts and contracts concluded outside of business premises, in accordance with the separate cancellation policy.

3.11.2 The cancellation policy and the model cancellation form must be provided to the consumer in a clear and understandable form before the conclusion of the contract and on a durable medium after the conclusion of the contract.

3.11.3 The statutory right of withdrawal does not apply to goods that have been manufactured according to customer specifications or that are clearly tailored to the consumer's personal needs. This can be the case, in particular, with individually configured dimensions, print data, custom-made textile tension frames, specific lighting components, special acoustic solutions, or customer-specific material or color selections, provided that the specific goods are individually manufactured or adapted based on the customer's specifications. Before submitting a binding order, the consumer is expressly informed of the exclusion of the right of withdrawal during the online ordering process. Statutory warranty rights remain unaffected.

3.12 Warranty rights, guarantees and customer service

3.12.1 Consumers are entitled to statutory warranty rights. These terms and conditions do not restrict any mandatory consumer rights.

3.12.2 Insofar as these terms and conditions contain exclusions for damages caused by improper use, unsuitable storage, faulty assembly, natural wear and tear, unauthorized modifications, faulty customer specifications or unsuitable operating conditions, these exclusions apply to consumers only if the damage is actually attributable to these exclusions and mandatory statutory rights are not restricted.

3.12.3 Information regarding any additional warranties and their terms can be found in the respective product description, in special warranty conditions, or in the information provided in the online shop. Statutory warranty rights remain unaffected. Customer service is available during the service hours specified in the online shop.

3.13 Technical consulting, planning and project responsibility

3.13.1 Primex GmbH is liable to consumers for errors in advice in accordance with statutory regulations, insofar as advice was owed and breaches of duty are attributable to Primex GmbH.

3.14 Liability

3.14.1 Statutory liability regulations apply to consumers. These terms and conditions do not restrict any mandatory consumer rights.

3.15 Export control, sanctions, customs and product safety

3.15.1 Deliveries to consumers are only made to countries selectable in the online shop or as individually agreed upon. Legal delivery restrictions, export control, sanctions, customs, and product safety regulations remain reserved. Mandatory consumer rights remain unaffected.

3.16 Trusted Shops Buyer Protection

3.16.1 If a valid, certified buyer protection program via Trusted Shops is active in the online shop, the customer can use it in accordance with the applicable Trusted Shops buyer protection terms and conditions. Details and the current certification status can be found in the information (Trustbadge) integrated into the shop and the terms and conditions linked there.

3.17 Consumer Dispute Resolution

3.17.1 Primex GmbH is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless there is a legal obligation to do so.

3.18 Applicable Law, Jurisdiction and Final Provisions

3.18.1 The statutory places of jurisdiction apply to consumers.